BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
First Contact: Stories of the Call Center
<p>In this podcast episode, we sit down with John Coulter, Vice President of Call Center Outsourcing Services at Five Star Call Centers. With over a decade of experience in the industry, John has been a trailblazer in transforming call centers into key drivers of business growth and customer loyalty. </p>
<p>He shares his journey from starting on the phones to leading a team, emphasizing the importance of employee retention, engagement, and a people-first mindset. Join us as we delve into the innovations and strategies that make Five Star Call Centers stand out in the competitive BPO landscape. </p>
<p>Grab your headphones, and let’s embark on this journey to discover the human stories behind the headsets.</p>
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