Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
First Contact: Stories of the Call Center
<p>In the rapidly evolving world of contact centers, the convergence of knowledge management and artificial intelligence stands at the forefront of transformation. This latest episode welcomes Micah Peterson, a seasoned professional with over 15 years in the knowledge management sector. As a Knowledge-Centered Services (KCS) certified expert, Peterson has not only revolutionized organizational knowledge strategies but has also crafted patented software to empower businesses globally.</p>
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<p>Tune in to garner insights from an industry trailblazer and discover how real-time guidance is reshaping the contact center landscape.</p>